Are the tickets refundable or transferable?
- No, tickets for the Wisdom of Da Vinci Immersive Experience at BGC Immersive are non-refundable and non-transferable as a discount pass or student pass holder and can only be used by the named ticket holder. A valid ID matching the ticket holder's name must be presented at the door for entry. Please ensure you select the correct date and time before making your purchase.
Do I need to buy a ticket in advance?
- We advise all tickets should be purchased in advance to ensure a comfortable experience for all our visitors.
Where can I check my tickets?
- We send a copy of the tickets to your email. Just click on the button on the email to access them. You can also check all your purchased tickets through your profile: https://bgcimmersive.com/profile. Log in by using your mobile number or email address OTP. No need to set a username or password!
Can I purchase tickets at the door?
- Yes. You will be guided by our onsite staff to access our online ticketing platform www.bgcimmersive.com to check available schedules. Be reminded that BGC Immersive_ can not guarantee slots on the same day, it is highly recommended that our visitors book their passes in advance.
What payment methods do you accept?
- We accept various payment methods, including credit cards (Visa, Mastercard, Amex), bank transfers, and multiple mobile payment options like Gcash, GrabPay, Maya. If your preferred payment option is not available on checkout, please contact us through hello@bgcimmersive.com or our concierge.
Is there a limited number of tickets available per day?
- Yes, to ensure a quality experience for all visitors, we have a limited number of tickets available per day. It is advisable to purchase tickets in advance, especially during peak times. A no re-entry policy is in place for all pass holders.
What identification is required for entry?
- In order to help us ensure a smooth and secure experience for all attendees, a valid ID matching the name of the ticket buyer must be presented at the entrance of BGC Immersive for verification purposes:
  Student Pass holders must present a valid school ID (pre-school, elementary, high school, and college), Discount Pass holders must present a valid PWD or Senior Citizen card, upon entry. If a valid ID cannot be furnished, the visitor will be charged the full rate of a Regular Pass at the door.
Something came up, what if I can't make the schedule I booked?
- Please note that any rebooking requests must be submitted at least a day before your ticket date. You may email hello@bgcimmersive.com between 11am-830pm. Rebooking is subject to a PHP 250 service fee, please review your selected date and time before checking out.
What should I wear to the immersive experience?
- We recommend wearing appropriate clothing that respects the experience of all guests, ensuring a pleasant atmosphere for everyone. BGC Immersive_ reserves the right to deny entry to guests that fail to follow the guidelines in order for our visitors to fully enjoy the immersive journey into the world of art and science.
What time should I arrive?
- To avoid any inconvenience, we kindly request that you arrive at least 30 minutes before your scheduled time at BGC Immersive. This will allow for a hassle-free check-in process and any necessary preparations. Late attendees are not guaranteed a slot and advised to contact our customer service team at hello@bgcimmersive.com for further assistance.
Do I need to provide my correct email address?
- Yes, please ensure you provide us with your correct and active email address during the booking process at bgcimmersive.com. We will be sending your digital ticket, important updates, schedule reminders and alerts related to your immersive experience via email.
How do I confirm the validity of my ticket?
- For the safety and comfort of all attendees, firearms, dangerous weapons, drugs, alcohol, cigarettes, smoking paraphernalia and other corrosive materials and liquids, are strictly prohibited at BGC Immersive_.
What items are not allowed at the site?
- For the safety and comfort of all attendees, firearms, dangerous weapons, drugs, alcohol, and other corrosive materials and liquids, are strictly prohibited at BGC Immersive_.
Where is BGC Immersive_?
- You can find BGC Immersive at the 3rd Level, One Bonifacio High Street, 5th Avenue, BGC, Taguig.
How long is the experience?
- The entire guided experience is approximately one hour long, including the exploration of digital art in the Curator’s Lounge, a captivating journey across 4 chapters of the Digital Garden of Dreams, and the immersive of the Wisdom of Da Vinci hall and other visual masters. Please plan your visit accordingly to make the most of your time with us.
Can I take photographs or videos during the immersive experience?
- We welcome you to capture your memorable moments during the Wisdom of Da Vinci Immersive Experience through photography and videos. However, we kindly request that you be mindful of other guests' experiences and avoid any actions that may disrupt or interfere with their enjoyment. Please remember to maintain a respectful distance and refrain from using flash photography or excessive noise. Let's create lasting memories while respecting everyone's immersive journey. #WisdomofDaVinci
Are there any restrictions on filming or recording the entire show?
- To the extent permissible, parts and excerpts of the show may be recorded for fair use or personal purposes. However, the recording of the entire show or substantially all of the entire show is not permitted to preserve the element of surprise and maintain the integrity of the overall experience for all visitors.
Are there any restrictions or considerations for individuals with medical conditions or sensitivities?
- The Wisdom of Da Vinci Immersive Experience is suitable for everyone. However, If you have any medical conditions, such as epilepsy or sensitivity to strobing lights, please be aware that the Wisdom of Da Vinci Immersive Experience may include visual effects, including strobing lights. Please be advised that the event organizer will not be held responsible for any incident that may occur as a result thereof.
Are pets allowed inside the venue?
- With the exception of service animals, pets are not permitted inside the immersive experience areas. We kindly request that you make appropriate arrangements for the care of your furry friends during your visit. The respective owner will be liable for any damages or disruption caused by their pets.
Is there a storage facility available for personal belongings?
- Please note that we do not provide storage facilities for personal belongings. Kindly ensure the safety and security of your items by keeping them with you at all times during your visit. Thank you for your understanding and cooperation.
Can I bring food or drinks inside BGC Immersive_?
- Food and drinks are generally not allowed inside the immersive experience areas to ensure the preservation of the exhibits. However, designated areas for enjoying refreshments may be available within the mall.

22. Is there an age restriction for the Wisdom of Da Vinci Immersive Experience?

The Wisdom of Da Vinci Immersive Experience is carefully crafted to provide enjoyment for visitors of all ages. It is suitable for children, and we kindly request parents and guardians to accompany them during their visit. While most interactive elements can be experienced independently, there are a few that may require adult supervision. It is important to note that parents or guardians will be held responsible for any damage caused by unsupervised minors. We strongly encourage families and individuals from diverse age groups to embark on this immersive journey together, creating lasting memories. Furthermore, we are pleased to announce that children under the age of 5 can enter free of charge when accompanied by an adult

23. Where can I park?

The most accessible parking is the multilevel basement parking of One Bonifacio High Street. Just take the lift to the event hall.

We hope this FAQ section has answered your questions. If you have any further inquiries, please don't hesitate to reach out to our friendly customer service team at hello@bgcimmersive.com. We look forward to welcoming you to an unforgettable journey into the world of Wisdom of Da Vinci!